Customer Satisfaction & Loyalty Measurement – Consulting
Market Probe assists our clients in deploying satisfaction and loyalty improvement solutions. In some cases, the consulting partnership focuses on business decisions.
The consulting services may include additional analysis of customer feedback. In some cases, the consulting includes educational services: e-training guides, on-site workshops, developing report guides, working with Six Sigma quality teams. These are mostly focused on the effective use of customer feedback on process improvement and building a customer-centric culture.
Sector Focus
Today, Market Probe offers large-scale customer satisfaction and loyalty tracking programs and consulting solutions for many sectors:
- National and multinational banks
- Insurance and brokerage firms
- Healthcare sectors: PBMs, insurance and hospital systems
- Business-to-business products/services
- Manufacturing organizations including auto and equipment
- Telecommunication companies
- Retail, hospitality and tourism sectors
- Associations of various types
Global Capabilities
Under a single corporate brand, our network of research offices based in the US, Canada, UK, Brussels, Dubai, India, Singapore and China services large global companies interested in offering a common architecture and consistent level of program quality and interpretation of the information to their global staff.
