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NPS - Don't Cast Too Many Stones - by Kurt Pflughoeft   

Net Promoter Score (NPS) is a popular measure used by executives to gauge the pulse of their customer.  Although the measure is embraced by executives, it is often shunned by researchers.


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New Thursday, 29 April 2010 16:42
 
Deriving Importance for Coded Comments - by Kurt Pflughoeft   

Key driver analysis is usually run on numeric data where some concept of distance is captured; e.g, a satisfaction scale.  However, there are many circumstances where data is categorical and the typical techniques for deriving importance are no longer well-suited.

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New Tuesday, 12 January 2010 21:11
 
Comparison of Derived Importance Techniques - by Kurt Pflughoeft    Key driver analysis is often done by market research firms to assist clients in understanding the most important aspects of a product or service.  However, there are many available techniques ranging from simple correlations to advanced information-based measures.
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New Tuesday, 10 November 2009 15:32
 
Brand Equity and Its Components - by Kurt Pflughoeft    I heard some discussions about brand equity and brand value studies?  Is there a difference between the two?

Unfortunately, the terms may be used interchangeable but often they refer to two different types of studies used for evaluating brand worth. 
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New Wednesday, 04 February 2009 20:19
 
Applying Survival Analysis as a Platform to Further Understand Customer Attrition - by Kurt Pflughoeft    As any keen marketing executive knows, it is usually more cost effective to retain existing customers than to acquire new ones.  Survival analysis is a valuable tool to achieve this reality as the predictors of customer tenure can be more easily identified.  By forecasting the risk of attrition for all customers, companies can better target their intervention strategies for maximum effectiveness.

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New Monday, 24 November 2008 17:08
 
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