November 20, 2011 CustomerThink.com - California, USA
Profitably Linking Employee Behavior to Customer Loyalty and Advocacy

November 15, 2011 CRN.com - New York, USA
Cloud Channel Opportunities Abound, If You Take Them - Vice President of Technology Don Ryan discusses research that shows cloud awareness taking hold.

October 14, 2011 Market Research Bulletin Survey - marketresearchbulletin.com, Pennsylvania, USA
Some Things You Need To Know About Customer Advocacy - Customer Advocacy has actionability that can be measured to create value.

August 24, 2011 CustomerThink.com - California, USA
The Other Side of the Coin: Negative Word-of-Mouth, and Customer Alienation and Sabotage

August 15, 2011 Market Research Bulletin Survey - marketresearchbulletin.com, Pennsylvania, USA
Advocacy: The Revenue Narative - An outline of Market Probe’s approach to using advocacy to measure customer experience and link it to specific financial and business outcomes for a major IT vendor.

July 29, 2011 CustomerThink.com - California, USA
Customer Advocacy Behavior: Personal Brand Connection That is More Than Loyalty, Word of Mouth, or Recommendation

July 15, 2011 Market Research Bulletin Survey - marketresearchbulletin.com, Pennsylvania, USA
The Network is Not Enough: Nurturing Customer Advocacy to Avoid Commoditisation in the Mobile Telecom Industry - Addresses the growing challenges facing mobile telecom carriers where there is market saturation and a need to improve revenue streams while competing on price/tariff.

June 22, 2011 CustomerThink.com - California, USA
Customer Advocacy and the Branded Experience