MarketProbe

Market Probe is a full-service global marketing research firm specializing in customer satisfaction and loyalty research, as well as various types of custom research studies. Our areas of expertise include quantitative and qualitative analysis, multivariate statistical methods, advanced psychometric measurement, modeling techniques and state-of-the-art reporting mechanisms. For 30 years we have invested resources in customer retention forecasting systems, resource allocation, decision tools, relative importance modeling innovations and customer satisfaction mapping software so that we can continue to provide our CSM clients with the business information they seek. We provide custom-designed reports with understandable, clear information for front-line staff and managers to act on.